Frequently Asked Questions
Everything you need to know about our innovative home and garden solutions.
How long does shipping take for Giraffe Tools products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for retractable hose reels?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery.
Do Giraffe Tools products come with a warranty?
Yes, all our major products, including pressure washers and hose reels, come with a 2-year limited warranty covering manufacturing defects and hardware malfunctions.
Are the wall-mounted hose reels weather-resistant?
Our hose reels are constructed with high-quality, UV-resistant polypropylene shells and anti-corrosion components designed to withstand various outdoor weather conditions.
Can I purchase replacement parts for my equipment?
Absolutely. We stock a full range of replacement nozzles, lead-in hoses, and mounting brackets on our website to ensure your tools last for years.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Klarna or Affirm.